Refund policy

Last Updated: August 15, 2026

Except as described below, all sales are final. We do not accept returns or provide refunds for physical books, digital products, or redemption codes.

Damages and issues

Please inspect your physical order when it arrives. If a book is defective or damaged in transit please contact us at billing@rlassociatesllc.com within 14 days of delivery so we can evaluate the issue and make it right. Please include your order number and photos of the item and packaging when reasonably possible.

If approved, we may provide a replacement or refund at no additional shipping cost to you. If a shipment appears to be lost in transit, please contact us so we can investigate with our fulfillment partner or carrier.

Non-returnable items

Physical books are final sale and cannot be returned or refunded when delivered as ordered and without damage or defect, including after a book has been opened or read.

Digital products, including ebooks, audiobooks, downloads, digital modules, bonuses, and other electronically delivered products, are final sale and non-refundable after purchase, except where required by applicable law.

Redemption codes provided with eligible multi-copy offers are solely a fulfillment method for books already purchased. They have no cash value, are not gift cards, and are not separately refundable or redeemable for cash, including if unused. Codes expire on the later of (a) October 31, 2027, or (b) 12 months after the original purchase date.

Pre-orders and cancellations

Certain eligible multi-copy pre-order offers may include a separate Heirloom First Edition expected to ship in or around September 2026, with the remaining physical books expected to become available for shipment in or around October 2026. Production, printing, and fulfillment dates are estimates and may change due to circumstances outside our control.

If you wish to request cancellation of an unfulfilled physical-book pre-order, contact billing@rlassociatesllc.com as soon as possible. We will make reasonable efforts to cancel an order if it can still be stopped before processing or fulfillment begins, but cancellation cannot be guaranteed once processing or fulfillment has started.

Limited-time bonuses, benefits, and other promotional inclusions have no separate cash or refund value unless expressly stated in the applicable offer or required by applicable law.

Refunds

Refunds are issued only when approved under this Policy or required by applicable law. If approved, the refund will be issued to your original payment method. Your bank, credit card company, Shopify, Shop Pay, Affirm, or other payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, contact billing@rlassociatesllc.com.

Questions

You can contact us with any return or refund question at billing@rlassociatesllc.com.